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11 June 2009

Barrett asks for top mobile moans

John Barrett, Liberal Democrat MP for Edinburgh West, has teamed up with Consumer Focus to help tackle the problems faced by mobile phone users in Edinburgh.

After record levels of complaints about service the public receive from mobile companies, Consumer Focus have launched an investigation into the mobile phone sector.

Mr Barrett is urging residents to take part by sending their top ‘mobile moans’ to the UK’s largest watchdog.

John Barrett said:

“Nine in ten UK households now use a mobile phone, more than have a fixed phone line. It is important that people get a fair deal from their phone company.

“Public confidence in the mobile phone sector is low with more than 100,000 complaints received in the last two years.

“I would urge anyone who has had a problem to contact Consumer Focus to tell them about your views and experiences.”

Ed Mayo, Chief Executive of Consumer Focus, said :

“The challenges facing mobile phone users have moved on greatly since the first mobile call was made in 1985. Mobiles are at the heart of modern communication and those without access can face exclusion and disadvantage. It is crucial that all consumers get a fair and affordable deal.”

 

Notes:

The closing date for views is 23 June 2009.

To have your say email: mobilephonereview@consumerfocus.org.uk. Please make sure you include your name, address and contact details. For more information on the investigation visit www.consumerfocus.org.uk/mobilephones or write to:

Mobile phone sector consultation, Consumer Focus, Artillery House, 11-19 Artillery Row, London SW1P 1RT. Responses may also be faxed to 020 7799 7901.

• The advice helpline Consumer Direct received 34,769 complaints about mobile phones in 2007 and 31,267 in 2008 about service agreements. Also 38,000 complaints about mobile phone hardware over the same period. This was the second highest number of complaints received after second hand car dealers.

Top ten complaints 2008.

• The 2008 Consumer Conditions Survey rated a range of services against a Consumer Confidence Index (CCI) to measure market conditions for consumers. Mobile telecommunications services were ranked in the lowest category of CCI rating, indicating a lack of general consumer confidence and transparency in the market. http://www.berr.gov.uk/files/file48855.pdf

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This website was established while I was a Member of Parliament. The site content is being kept online as a source of information, but all forms / email have been disabled.